AppleCare offers one‑stop support and service for all your Apple products — from the people who know them best. Get easy, fast repairs for accidents like drops and spills. A replacement iPhone if yours is lost or stolen. And 24/7 priority care with just a chat, call or tap.1
AppleCare professional support products offer another level of care with efficient business operations through AppleCare Help Desk Support, AppleCare OS Support and AppleCare for Enterprise.
Most Apple products come with one year of hardware coverage through the limited warranty. AppleCare plans extend that hardware coverage and provide additional features like accidental damage protection and 24/7 priority support.
You can start an AppleCare+ plan when buying a new product with Apple in person, online, or through the Apple Store app. For 60 days after a new Apple purchase, you can get a new plan through the Settings app on your iPhone, iPad or Mac.
Theft and loss coverage is included for iPhone with your AppleCare+ with Theft and Loss plan.
When you protect your iPad with AppleCare+, you’ll get coverage for accidental damage for one Apple Pencil and one Apple‑branded iPad keyboard. AppleCare+ also covers any in‑box cables and power adapters that came with your covered Apple product.
You can get your device repaired a few different ways. You can send it in using a prepaid postage label from Apple. Or you can bring it in to an Apple Authorised Service Provider. Start a repair by visiting support.apple.com/en‑ie/repair, downloading the Apple Support App or calling Apple Support. Find your support phone number here.
It depends on your product and the type of repair. Same‑day service is available for iPhone in most major cities. For most other products, we offer Express Replacement Service, where we’ll send you a device so you don’t have to wait for a repair. For all available service options, please visit support.apple.com/en‑ie/repair.
If your iPhone, iPad or Apple Watch was lost or stolen, you can get started on filing a claim at mysupport.apple.com/theftandloss. Your replacement will be shipped to you and cannot be picked up at a store. If you are travelling when you lose your iPhone, we can send your replacement to any of the countries where theft and loss is offered. For more details, visit support.apple.com/en‑ie/108053.
Apple welcomes your feedback and strives to provide the best support and service experience to AppleCare customers. Details on the process to submit feedback are available here.
